Your privacy is important to us. This privacy policy explains how we deal with the personal information collected through this website www.wrengineering.com.au (“the Site”) or otherwise from you. In this policy, “Visitors” means people that visit the Site and “Customers” means people who purchase goods from us. The term (“Users”) refers collectively to Visitors and Customers. The Site is owned by WR Engineering Pty Ltd WR Engineering Pty Ltd (ABN 97 152 996 748) (“WR”, “us”, “our”, “we”) and this Privacy Policy explains how we deal with personal information.

Collecting Personal Information

Personal Information means any information that is identifiable to a person. We collect Personal information directly from Users. Personal information is collected for the primary purpose of selling goods to Customers and answering User queries. We do not actively collect information from third parties.

We collect the following information from Users who engage with us:

Name
Email address
Telephone Number(s)
Address

This information is required to process orders. If you do not wish to provide the personal information requested, we cannot process your order online. As an alternative, you will can attend our store at 10-14 Isa Street Fyshwick ACT 2609 to make your purchase, pay for your goods in cash and collect them yourself.

Using Personal Information

We use your personal information to:

Process orders;
Communicate with Customers about orders;
Process payments for the purchase of products;
Deliver goods to Customers;
Answer queries; and
Send marketing communications.

Users can opt out of receiving marketing communications by unsubscribing at any time.

Sensitive Information

Sensitive information refers to personal information that has increased sensitivity such as information that relates to health and personal beliefs. We do not collect sensitive information as a matter of course.

Use of Cookies

To use this Site, you will have consented to our use of Cookies. If you reside in the EU and do not consent to our use of cookies you must leave this Site and notify us immediately on the email address above. You can withdraw your consent at any time by disabling cookies in your browser and then re-visiting the site.

Cookies do not contain personal information in themselves but can be used to identify you when combined with other information. Cookies are small files that a site transfers to your computer’s hard drive through your Web browser that enables the site’s systems to recognize your browser and capture and remember certain information.

At times we may use cookies to keep track of advertisements and compile aggregate data about Site traffic and Site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.

The ‘cookies’, or small text files, are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better.

We will delete all data obtained through cookies every 3 months, which means we only keep this data for a maximum of three months.

Disclosure of Personal Information

We use a third-parties to deliver goods to you. We will only disclose information to these third parties as is reasonably required to deliver our service. To deliver goods, Australia post or the courier we use will need the Customer’s name, address and telephone number. By purchasing products from us the Customer consents to the disclosure of information in accordance with this clause.

We may use a third-party payment provider. Payments made online are made directly to the third-party provider, we do not retain Customer’s credit card or bank details. Customers should read the Privacy Policy of our third-party provider for more information about how it deals with personal information.

We do not sell, trade or otherwise transfer personal information to third parties. We may disclose personal information to:

trusted third parties who assist with operating our website, conducting or business or servicing you;
comply with the law; or
to enforce our Site policies.

We do not otherwise disclose information to any third parties and it does not disclose any personal information to anyone outside of Australia.

Using pseudonyms and anonymity

Visitors can use the Site anonymously. We do not permit Customers to make purchases using pseudonyms or anonymously. If you wish to make a purchase anonymously you can attend our store at 14 Isa Street Fyshwick ACT 2609.

Security

The security of personal information is important to us. We commit to maintaining security arrangements to prevent unauthorised access, disclosure and loss of personal information. However, we cannot guarantee the security of information transmitted through the internet is impenetrable. We will keep personal information for as long as required to provide its services, and as required by law.

Third party sites

This Site may contain links to third party Sites. When you leave the WR website, we are no longer responsible for the use of your personal information and you will need to view the Privacy Policy of the third-party site.

Updating and Accessing personal information

Customers should keep personal information up to date. If you would like to access personal information held by us you can do so by sending a request through our website contact form. All inquiries or concerns regarding this privacy policy should be directed to Belinda Read, [email protected].

Your Legal Rights – European Union Citizens

European Union Citizens have particular rights under the General Data Protection Regulation (GDPR).

These include the right to:

access your data held by us.
rectify any data held by us.
request us to erase your data.
ask us to stop processing your data.
ask us to send your data to another Data Controller.

These requests, and any complaints about how we have handled your data should be made in writing through the contact page on the Site. We will respond to your concerns within 30 days.

You also have the right to lodge a complaint with the supervisory authority in the EU Member State where you reside, work, or in the pace where your privacy has allegedly been infringed. WR does not have an establishment in the EU. If you suffer damage as a result of our breach of the GDPR, you have the right to claim compensation through the courts in the Member State where you habitually reside. We are not required to pay compensation if we were not responsible for the event that caused the damage.

Privacy Concerns – Australian Citizens

All inquiries or concerns regarding this privacy policy should also be directed to Belinda Read [email protected] through the website.
We will endeavour to respond within 28 days.